Frequently Asked Questions

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How does your software ensure the security and privacy of our data and communications?

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When you use Enso, it's a little like using an app like WhatsApp or Signal that encrypts messages end-to-end. The difference with Enso is that in addition to being able to send messages, you can also collaborate in real time on more complex things like documents. Making that work in practice is not straightforward to explain, but roughly speaking when you enter a keystroke in a document in Enso, that action gets encrypted and broadcast to the people you're collaborating with, and the Enso instance on their devices figures out how to read the message and inject your keystroke in the right place.

What platforms is Enso compatible with?

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Right now, Enso is only available for Mac. We'll be launching a Windows version very soon.

What kind of  support do you provide?

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We're available via email at support@enso.xyz. If you'd like to get on a call please say so in your message and we'll send you a Calendly link to troubleshoot whatever problems you might be having.

Can I use your software for both personal and professional collaboration?

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Absolutely!

Why do I have to identify myself with government issued ID when I register with Enso?

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When you're collaborating with people you trust, it's important to know they are who they say they are. In the real world, we identify ourselves with our faces and bodies. Online, it's not so easy. Most of the work is done by techniques known as public key cryptography, however to make that work in practice there's a crucial step that needs to be done which is to connect a real-world identity to a public key. The net result is that you can be sure when Enso says you're interacting with a specific person, it really is that person.

How does your software ensure the security and privacy of our data and communications?
Plus icon

When you use Enso, it's a little like using an app like WhatsApp or Signal that encrypts messages end-to-end. The difference with Enso is that in addition to being about to send messages, you can also collaborate in real time on more complex things like documents. Making that work in practice is not straightforward to explain, but roughly speaking when you enter a keystroke in a document in Enso, that action gets encrypted and broadcast to the people you're collaborating with, and the Enso instance on their devices figures out how to read the message and inject your keystroke in the right place.

What platforms is software compatible with?
Plus icon

Right now, Enso is only available for Mac. We'll be launching a Windows version very soon.

What kind of  support do you provide?
Plus icon

We're available via email at support@enso.xyz. If you'd like to get on a call please say so in your message and we'll send you a Calendly link to troubleshoot whatever problems you might be having.

Why do I have to identify myself with government issued ID when I register with Enso?
Plus icon

When you're collaborating with people you trust, it's important to know they are who they say they are. In the real world, we identify ourselves with our faces and bodies. Online, it's not so easy. Most of the work is done by techniques known as public key cryptography, however to make that work in practice there's a crucial step that needs to be done which is to connect a real-world identity to a public key. The net result is that you can be sure when Enso says you're interacting with a specific person, it really is that person.